Delayed Orders: In the unlikely event that your order cannot be filled in 30 days we will notify you of the delay, provide a revised shipment date and give you the option of cancelling the order for a full and prompt refund. If we cannot fill your order on time, we also reserve the right to cancel the order and provide a full refund. If you have not received your order and it has been longer than 30 days then email customer service with the transaction number you received in the order confirmation email. Customers paying via eCheck will have their orders shipped when the transfer of electronic funds is complete.

Incorrect Orders: Our quality assurance staff inspects every order before shipment. However, if you have a problem with an order then see 'Further Help' below to contact Customer Service. We will promptly correct any error.

Returns: Within 30 days of your shipping date, you may return any unopened CD for a prompt refund. We cannot accept the return of a CD that has been opened. If the package is damaged during shipment, please call the carrier to obtain a Damage Claim Number which will expedite our processing of a replacement. We will only give partial credit for a return more than 30 days after delivery. If the return is a result of our error, we will pay the return shipping cost.

International Customers: If you reside outside the United States, additional charges such as customs or taxes may be imposed by your countries government. These charges are NOT collected by us. It is the buyers responsibility to determine if additional charges apply and arrange payment with the appropriate authority.

Shipping Information: See Shipping Rates.

Problems Using This Facility: Please email the .

Further Help: If the information provided here did not answer your question or solve your problem, click below to email Customer Service. Include all relevant information such as name, address, phone and/or email address, date ordered, and method of payment. NOTE: This email is for Customer Service inquiries ONLY! Please address all other concerns to: Lewis Sound Productions LLC - PO Box 536 - Montevallo AL 35115 USA

We believe that the protection of your privacy is an important part of doing good business. We understand your concerns about how your personal information is used and address them as follows.

We only collect information that is necessary for the completion and fulfillment of your order. Such information is collected from the following sources. 1) All of our credit card processing is handled via a secure third-party agency which informs us that a transaction was completed in your name and the shipping address. Your billing information is not shared with us. No credit card details are received or retained by the RichardLewisMclane site. Thus you can proceed with the checkout process in complete confidence. 2) Completing the online order form for mail orders does not involve submitting the form data to our website. 3) We also do not use 'cookies' to access information stored in your computer system when you visit our website.

This information is used for the sole purpose of completing your order and communicating with you concerning your order. So shop with confidence that we will not abuse or sell your personal information. None of the information collected about our customers will be shared or sold to anyone else.